We are committed to ensuring that each customer is fully satisfied with her purchases from our store. If you have any questions or concerns about the products you have purchased, the following are guidelines to make the complaints and returns process easier.
Complaints
If a defect is found in a purchased product, our customers have the right to file a complaint. The complaint procedure is in accordance with applicable laws, in particular the Civil Code. We strive to deliver each product in the best quality and free from defects. Information on the complaint process and liability for product defects can be found on our website under “Complaint of goods”.
A complaint can be submitted in two ways:
- In writing to the address:
- SEMPRE WITH LOVE
C.H PTAK ul. Rzemieślnicza 35
SHOWROOM S BOX 8
95-030 RZGÓW
Tel: +48 883 837 558
- Electronically by sending an e-mail to: sklep@semprewithlove.pl
Right of withdrawal
In accordance with applicable law, any customer who has entered into a remote contract has the right to withdraw from the contract without giving any reason within 14 calendar days from the date of receipt of the product. To do so, it is sufficient to send a statement of withdrawal from the contract before the expiration of the prescribed period.
The statement can be submitted:
- In writing to the address:
- SEMPRE WITH LOVE
C.H PTAK ul. Rzemieślnicza 35
SHOWROOM S BOX 8
95-030 RZGÓW
Tel: +48 883 837 558
- Electronically, by sending an e-mail to: sklep@semprewithlove.pl
The Seller undertakes to refund all payments made, including the cost of delivery of the product, no later than 14 calendar days from the date of receipt of the declaration of withdrawal from the contract. The cost of returning the product shall be borne by the Client, unless the Seller proposes another way of collection.
We recommend that in the description of the complaint you include as much information as possible about the subject of the complaint, in particular the type and date of the defect. Indicating how you would like us to solve the problem (e.g., product replacement, repair, price reduction, withdrawal from the contract) will help us process the complaint faster and more efficiently. Providing your contact information will make it easier for us to contact you directly to discuss further steps.
Exceptions to the right of withdrawal
The right of withdrawal does not apply to contracts of a specific nature, such as those involving perishable products, custom-made products, or those that, for hygienic or health reasons, are not suitable for return after opening the packaging. A detailed list of exceptions can be found on our website.
At SEMPRE, we are committed to transparency and clear rules. We hope that the above information will help you in the eventual complaint or return process. If you have additional questions, our customer service team is at your service.
